ATech Machine ZETA-02 A Instalační příručka stáhnout pdf (Strana 43)

Chapter 2. Troubleshooting 37

Problem/Remedy Table (continued)

Problem Remedy (based on the possible causes)

Garbled Characters ¥ Verify setup: 9600 baud (range is 19200-1200Ñsee AutoBaud, page 4),

8 data bits, 1 stop bit, no parity; RS-232: Full duplex; RS-485: Half duplex

(change internal jumper JU6 to position 1).

¥ RS-485: Transmission line not properly terminated. See page 5 for internal DIP

switch and jumper settings. See page 8 for connections and calculating

termination resistors (if not using the internal resistors via internal DIP switches).

¥ Faulty wiring. See instructions on page 8. RS-485: verify internal DIP switch and

jumper settings on page 5. Also check for shorts or opens.

Double Characters ¥ Your terminal emulator is set to half-duplex; set it to full-duplex.

Product Return Procedure

Step 1

Obtain the serial number and the model number of the defective unit, and secure a purchase order number to

cover repair costs in the event the unit is determined by the manufacturers to be out of warranty.

Step 2

Before you return the unit, have someone from your organization with a technical understanding of the

ZETA6104 system and its application include answers to the following questions:

¥ What is the extent of the failure/reason for return?

¥ How long did it operate?

¥ Did any other items fail at the same time?

¥ What was happening when the unit failed (e.g., installing the unit, cycling power, starting other

equipment, etc.)?

¥ How was the product configured (in detail)?

¥ Which, if any, cables were modified and how?

¥ With what equipment is the unit interfaced?

¥ What was the application?

¥ What was the system environment (temperature, enclosure, spacing, contaminants, etc.)?

¥ What upgrades, if any, are required (hardware, software, user guide)?

Step 3

Call for return authorization. Refer to the Technical Assistance phone numbers provided on the inside

front cover of this document. The support personnel will also provide shipping guidelines.

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ATech Machine ZETA-02 A Instalační příručka Strana 43